There may be a few reasons why this happens:
- Profile Deletion or Pause: The bagel (your potential match) might have either deleted or paused their account. In either scenario, you won't be able to access their information on the platform.
- Account Restrictions: If someone breaches our Community Guidelines, we'll remove their profile. So if you can't spot a certain profile, it's possible they're no longer active due to a guideline violation.
- Interactions Across Different App Sections: A profile can appear in varied sections - be it the Suggested, Discover, or Likes You page. If you take action on a bagel's profile in one section, you won't see them in another to avoid redundancy. But here's the silver lining: if you've shown interest by liking them on any page, and the feeling's mutual, we'll initiate a chat so you can dive into deeper conversations.
If you still believe that what you are experiencing is a glitch, please reach out to us so we can look into it further.