Your account may be frozen or blocked if it was flagged for a possible breach of our Community Guidelines. Update your app and log in – we'll guide you in-app on what to do next.
Asked to take a selfie?
If you see "Let's confirm it's you", take a short selfie video. If it matches your profile photos, your account is restored automatically. Just log back in when prompted.
- Use a clear, recent photo of just you – no sunglasses, masks or heavy filters.
- After 3 unsuccessful selfie tries, you'll need to wait 48 hours.
Asked to verify with an ID?
Some accounts may be asked to verify with an ID. It must be clear and not expired, and you must be 18 or older. Checks can take up to 48 hours before your account is updated.
Camera not working?
Turn off Low Power Mode and allow camera access for the CMB app in your phone's settings.