First, update the app. Get the latest version from the App Store or Google Play. Older versions can stop codes from arriving, and the latest version shows a clearer error message.
What the error messages mean
-
“That number isn’t working for us – can you try another? Keep in mind non-mobile and virtual numbers (VoIP) aren’t supported.”
Use a mobile number that can receive SMS. Virtual (VoIP) numbers aren’t supported.
If your number is a regular mobile number and is still experiencing issues, please contact us.
-
“Looks like there have been too many tries with this number. Give it another go in an hour. You can try up to 5 times within 24 hours.”
Wait at least 1 hour before requesting a new code.
-
“This number has been temporarily blocked as a security precaution. Try again in 24 hours.
Update the app and wait 24 hours
-
“The app isn’t available in your country just yet. Unfortunately, you won’t be able to create an account at this time.”
Coffee Meets Bagel isn’t available for phone numbers from your country yet.
-
“Darn, that verification code has already expired. Request another to try again.”
Request a new code.
-
“Not quite! Check your code, then try again.”
Check the code. If codes are arriving late, wait 1 hour before requesting a new one.
-
“We had some trouble sending your verification code. Please try again in 10 minutes.”
Check your internet connection and try again in 10 minutes.
How can I check if I accidentally blocked the number CMB is using to send my code?
Android daters:
- Go to Messages and tap on the three-dot menu in the top right corner.
- Tap Spam & Blocked.
- Tap on the three-dot menu, then tap Spam & Blocked to see the numbers you’re currently blocking.
- Find the message you’d like to unblock and tap Unblock.
iOS daters:
Please use Apple’s guide on blocking numbers, contacts and more to learn how you can unblock phone numbers and messages.
If you've tried all these steps and are still having problems, contact us and we'll get back to you as soon as possible.
We know dating can be challenging, and technical issues shouldn't add to that. We appreciate your patience as we work to resolve this, and we're with you every step of the way on your journey to finding meaningful connections.