If you've created another Coffee Meets Bagel account before, your subscription might still be linked to that earlier account.
What to try first
- Update the CMB app to the latest version.
- Close and reopen the app.
- Check that you're logged into the account you used when you subscribed.
Still not unlocked?
Our support team can do a one-time transfer of your subscription to your current account. Submit a request including the following:
- The email address & contact number of your current and any earlier accounts
- If we can't find your subscription on either account, we may ask for your purchase receipt or order ID from the App Store or Google Play.